Trevor Arden

MBA, BSc, PGCE, MCMI

Expert practitioner in learning & development, customer service and management

Trevor Arden holds a Masters in Business Administration, is a qualified and experienced lecturer, trainer and online tutor. He has managed teams delivering high quality training programmes since 1990. Trevor's first degree was in Economics and Statistics, is a full Member of the Chartered Management Institute, and is a qualified Lead Auditor for ISO-9000 accredited quality management systems.

Trevor is an established author of successful books on Business and Information Technology, published by global leaders in the publishing industry, including Pitman and Financial Times. He is qualified and experienced as an expert practitioner in the fields of learning and development, customer service and management.

Trevor has the rare ability to create unique and engaging learning content for business people at all levels, always written in straightforward business language. He is the author of four text books for professionals in business and technology, published by Pitman and Financial Times. He is also a co-author of The Best practice guide for Customer Service Managers (2009). He writes learning content for both face-to-face and e-learning courses, including many e-learning courses for Accenture's Supply Chain Academy and Finance Academy.

As well as authoring learning content, Trevor applies instructional design skills to build e-learning courses using today's leading edge tools, such as Adobe captivate, Articulate and Moodle. He recognises the inevitable rise of e-learning, due to its ability to provide learning to anyone, in any place at any time, and has recently been a student himself on a Massive Open Online Course (MOOC). While Trevor understands the limitations of learning online, he also insists that it is possible to learn about anything via the Internet, as long as the learning content and interactions are thoughtfully designed from the learner's viewpoint.

In addition to his current role, Trevor has recent experience of leading and managing the provision of learning programmes, having been a senior manager for a major provider of work based learning in the UK. In this role, Trevor was responsible for training contracts of up to £10 million per annum, dealing with quality assurance and customer relationship management for key stakeholders including client employers, the UK's skills funding body, awarding bodies and quality assurance organisations.

As Director for the UK company Customer Service Global, Trevor's key role is to facilitate the production of high quality learning resources. His current focus is to develop tutor supported eLearning solutions for organisations and individuals who wish to implement improvements in customer service. He understands the critical importance of customer service for all customers and employees of an organisation, and works to increase the degree of access to learning opportunities for all individuals.