Bukola Olofinjana

BA (Hons) CMICS MCMI MIC

Programme Manager

Bukola is a seasoned customer service professional with over 25 years’ experience of roles in the UK and across Europe. Progressive appointments within FTSE 100 organisations, predominantly in customer service management roles, culminated towards her professional CMICS qualification in 2002 from the Institute of Customer Service.

Over the years, Bukola has developed in-depth customer service experience within private and public organisations in major IT programmes within various industry sectors including retail, manufacturing, financial services, recruitment, E-commerce and transportation. Bukola’s enthusiasm and passion for customer service has led her to roles which ultimately allowed her to influence, encourage and promote service excellence.

This has been further substantiated by experience gained through international appointments within Europe, being actively involved in the National Customer Service Awards and Customer Service Training Awards working alongside some of the industry's most influential customer service gurus and undertaking extensive in-house research with a bias towards customer service and service management. With a cautious yet dynamic management style, her ambition is to build and provide a full range of professional consulting services in customer service and service management to present and future clients, with a strong emphasis on Africa and the Caribbean. Clients include, PwC, TfL, Axa UK, Citibank.

Projects include 2012 Olympic Games, the development and implementation of the customer service and communication strategy for an online recruitment organisation.  The enhancement and implementation of managed help desks and operational teams in UK and Europe - as part of a cost cutting exercise and the introduction of IT services for a new city based investment company.

As a master trainer, she has maintained that all online facilitator must successfully complete the programme they are facilitating as this shows integrity and helps maintain credibility in the programmes.  She has successfully attended and highest completed each one of the Customer 1st International courses to its highest standard.  Bukola has a passion for service and wants to share her passion globally.  She is particularly interested in providing training, personal development and job opportunities for the next generation.

Voluntary Commendations she has received include Recipient of Pamela Douglas Foundation worldwide – Supporting the Community Award, finalists' selection panel and judge, National Customer Service Awards; judging panel, National Customer Service and Customer Service Training Awards and mentor, Havering Business and Education Partnership, volunteer at the Race for Life events for Cancer Research UK.  She is currently the Chairperson for the Parents Teachers Association (PTA) of her son’s school where she leads a dynamics team of parents and teachers with the sole aim of raising funds to provide extra activities and equipment for the children at the school.