Our Team  »

Our people and their skills and knowledge are invaluable to the success we bring to our clients

  • Trevor Arden


    Trevor Arden

    Expert practitioner in learning & development, customer service and management Trevor Arden holds a Masters in Business Administration, is a qualified and experienced lecturer, trainer and online tutor. He has managed teams delivering high... read more

  • Stephanie Edwards

    MA, BA (Hons), CMICS

    Stephanie Edwards

    Director of Customer 1st and subject matter expert for customer service in the UK Stephanie Edwards' qualifications include an MA in Marketing, BA in Business and Administration and a Certificate in Education from the University of London. She is... read more

  • Bukola Olofinjana


    Bukola Olofinjana

    Programme Manager Bukola is a seasoned customer service professional with over 25 years’ experience of roles in the UK and across Europe. Progressive appointments within FTSE 100 organisations, predominantly in customer service management... read more

  • Azra Nathudkhan

    MBA, BA

    Azra Nathudkhan

    Azra Nathudkhan is Director of Customer 1st Caribbean Ltd and Consultant for Service Excellence Delivery. read more

  • Eva Kiplagat


    Eva Kiplagat

    Eva Kiplagat is the Founder and Managing Director of CS Consulting, a pioneer consultancy firm committed to helping organizations achieve service excellence through strategic service improvement programmes and training. She has over fifteen years work... read more

  • Martin Brunner

    BEd(Hons), FIH, MICS

    Martin Brunner

    Service Quality Consultant Martin is a consultant, business adviser, facilitator and mentor with broad leadership and management experience in both the private and public sectors. He specialises in service and business improvement using contemporary... read more

  • Caroline Tan

    BSc (Hons) ACIB AMICS

    Caroline Tan

    Online Tutor Caroline is a respected expert on customer service in the UK and overseas with impressive results to confirm it. She has acquired this knowledge during a career spanning 20 years in customer service, in roles ranging from front line to... read more