Our Team  »

Our people and their skills and knowledge are invaluable to the success we bring to our clients

  • Stephanie Edwards

    MA, BA (Hons), CMICS

    Stephanie Edwards

    Director of Customer 1st and subject matter expert for customer service in the UK Stephanie Edwards' qualifications include an MA in Marketing, BA in Business and Administration and a Certificate in Education from the University of London. She is... read more

  • Trevor Arden

    MBA, BSc, PGCE, MCMI

    Trevor Arden

    Expert practitioner in learning & development, customer service and management Trevor Arden holds a Masters in Business Administration, is a qualified and experienced lecturer, trainer and online tutor. He has managed teams delivering high... read more

  • Martin Brunner

    BEd(Hons), FIH, MICS

    Martin Brunner

    Service Quality Consultant Martin is a consultant, business adviser, facilitator and mentor with broad leadership and management experience in both the private and public sectors. He specialises in service and business improvement using contemporary... read more

  • Caroline Tan

    Postgraduate Award in Customer Strategy (level 7) 2012; BSc (Hons) Financial Services 2:1; A.C.I.B (Associate of the Chartered Institute of Bankers); C.M.I.C.S (Companion Member of the ICS)

    Caroline Tan

    Service Insights Business Partner   read more

  • Bukola Olofinjana

    BA (Hons) CMICS MCMI MIC

    Bukola Olofinjana

    Programme Manager Bukola is a seasoned customer service professional with over 25 years’ experience of roles in the UK and across Europe. Progressive appointments within FTSE 100 organisations, predominantly in customer service management... read more

  • Eva Kiplagat

    MBA, CMICS

    Eva Kiplagat

    Eva Kiplagat is the Founder and Managing Director of CS Consulting, a pioneer consultancy firm committed to helping organizations achieve service excellence through strategic service improvement programmes and training. She has over fifteen years work... read more

  • Ibiai Ani

    LL.B, B.L, CIPD

    Ibiai Ani

    Ibiai A Ani is a Human Resources Management and Training Consultant with over 21 years of core HR experience, 16 of these at the Senior Management level in the large corporate private sector. She qualified as a lawyer with a degree from the University of... read more

  • Azra Nathudkhan

    MBA, BA

    Azra Nathudkhan

    Azra Nathudkhan is Director of Customer 1st Caribbean Ltd and Consultant for Service Excellence Delivery. read more

  • Lesley-Ann Harvey

    Chief Executive Officer, Corporate Services Associates (Jamaica)

    Lesley-Ann Harvey

    For more than 10 years Lesley-Ann has been delivering exceptional customer service and teaching others to do the same. She is a Training and Contact Centre Consultant with a proven track record in implementing customer service and quality assurance... read more