Our customer service learning resources are used globally
Our high-impact learning programmes and resources are used globally, spreading the message of world class customer service to organisations and individuals
Below are details of our partners that help to deliver our customer service training solutions to a global market.
Arthur Lok Jack Graduate School of Business (Trinidad & Tobago)
Customer 1st is delivering a successful partnership with the Arthur Lok Jack Graduate School of Business - which has been the premiere graduate school of business in Trinidad and Tobago for more than 20 years. We are delighted that the School, which is part of the University of the West Indies, is making our online Intermediate Award for Customer Service Professionals available to its students.
Corporate Services Associates (Jamaica)
Corporate Services Associates, Customer 1st`s Jamaican business partner, is recognised as the country's most dynamic provider of customer service training and development solutions. Together, we have customised the Best Practice Guide for Customer Service Professionals to meet the cultural needs of the local people. The partnership provides individuals and companies with high quality, up-to-the minute learning resources that lead to qualifications accredited by a UK awarding body.
SOCAPIE (The Society of Consumer Affairs Professionals in Europe)
SOCAPiE is Europe's longest established and foremost professional body for customer service. It is a not-for-profit organisation, representing professionals working in the customer service industry throughout Europe.
SOCAPiE promotes the exchange of ideas, expertise and opinions within the customer service industry. It gives a voice to academics, opinion formers and governments, and we are proud that our partnership with SOCAPiE enables us to offer our online customer service qualifications to its members.
CS Consulting (Kenya and region)
CS Consulting is our partner in Kenya, Uganda, Tanzania, Rwanda and Burundi, delivering Customer 1st's accredited programmes - the Award for Customer Service Professionals and the Award for Customer Service Managers.
CS Consulting is passionate about Service Excellence and committed to pioneering a mind shift in customer service knowledge, standards and delivery in Kenya and the region. The Company works with organizations to create and sustain great customer experiences that help to achieve their overall organizational goals. CS Consulting has provided the Award for Customer Service Professionals and Award for Customer Service Managers programmes to a range of clients in Kenya including Nation Media Group, Kenya Commercial Bank, Central Bank of Kenya, Chase Bank, NIC Bank; and in Rwanda to the Ministry of Defense.
Visit: CS Consulting
The Daisy Management Centre (Lagos, Nigeria)
The Daisy Management Centre is dedicated to helping organizations increase their focus on the customer and develop their leadership and employee capability. We are proud to partner with Customer Service Global and deliver their world class, accredited, programmes. We also provide tailor-made leadership and management development training courses for middle and senior managers. In this way we successfully enhance our clients' ability to retain customers and maximize their long-term stakeholder value and growth. We are totally committed to providing our valued clients with a professional, competitive and cost effective service, and it is our consultative way of working that really sets us apart as we focus firmly on our clients and their needs.
Visit: The Daisy Management Centre
The National Initiative For Service Excellence (NISE)
The National Initiative for Service Excellence (NISE) in Barbados uses a customised version of our Best Practice Guides for Customer Service Professionals & Customer Service Managers to provide the knowledge and skills required to support their training programmes. Customer 1st has recently developed an online service improvement tool which is being rolled out in the Caribbean in 2019