Customer Service Blogs and News  »

Articles written by the directors of Customer 1st

Customer Service Blogs

Moving Beyond Satisfied Customers to Raving Fans

I have discussed previously the importance of going the extra mile, but what does it actually mean for business organisations? What can we do to ensure that we maintain our base of loyal customers? We know we have to deliver on the promise—delivering to customers just what they have asked for. We also recognise the need to build excellent relationships with customers, making them feel special and valued. Many of us have... read more