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Articles written by the directors of Customer 1st

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Service Matters to Nations, Not Just to Businesses

Service, whether good or bad, affects not only customers and businesses but also nations. Five years ago, I met a lovely man, Sam Ochapa, who made contact with me because of my involvement in everything to do with customer service. He had read my Best Practice Guides and some of my articles, and he thought that improvements in service could have a huge, positive effect on people in his much-loved home country of Nigeria. Sam... read more