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Time to ditch the annual customer service training day?

By Stephanie Edwards.  Should we move on from the one-day customer service training course? Although e-learning, in various forms, has been around for many years, it has begun to be seen as a primary method of developing a workforce. It has come of age. Many think that e-learning can now challenge classroom-based learning on equal terms. So is it time to ditch the annual half-day or one-day customer service training... read more

E-Learning for Customer Service: Achieving Participant Buy-in

New recruits joining organisations in the next few years will have eLearning expectations when undertaking various forms of training or updating - so organisations must respond now to meet this demand in the future. Customer Expectations Becoming Customer Demands Customer satisfaction in the UK is running at 74% - but the UK Customer Satisfaction Index 2009 - shows that many customers' needs are still not being met.... read more

MTN - A customer service success story

Customer 1st International provides MTN Africa with online Awards in Customer Service The MTN Group, Africa's leading cellular telecommunications company, is not only the largest telecommunications company in Africa but also has a presence in 22 countries in Africa and the Middle East. MTN Nigeria (MTNN) is part of the MTN Group; MTNN has steadily deployed its services across Nigeria. It now provides services in 223... read more