Chief Executive Officer, Corporate Services Associates (Jamaica)
For more than 10 years Lesley-Ann has been delivering exceptional customer service and teaching others to do the same. She is a Training and Contact Centre Consultant with a proven track record in implementing customer service and quality assurance programmes for organisations within Jamaica, North America and Europe. Before entering the training and development industry fulltime, she wore many corporate hats, including Human Resource Administrator, Customer Service Manager, Marketing Manager, Operations Manager and Quality Assurance Analyst.
In 2007, she conceptualised Corporate Services Associates (Customer Service Global's Jamaican business partner) with the aim of creating a “Customer First” concept within the service industry. Lesley-Ann has provided training and development for organisations in sectors including banking, ICT- call centre, health care, education and manufacturing. A qualified and accredited training facilitator, she brings humor, real-world experience, and insightfulness to her audience while giving them guidance to improve their skills.