Azra Nathudkhan is Director of Customer 1st Caribbean Ltd and Consultant for Service Excellence Delivery.
Azra has worked as a Sector Development Specialist at the National Training Agency of Trinidad and Tobago; creating and implementing National Occupational Standards in customer service in various sectors in Trinidad, mainly in the Hospitality Sector. She has been in customer service for many years, and has customised training programmes for companies in Trinidad and is working with other Caribbean Islands assisting them in their service delivery programmes.
She became a Master Trainer for Customer Service Global, meeting all their standards and prerequisites. She is the exclusive representative for the entire Caribbean and is licensed to deliver all Customer Service Global's learning resources.
Azra has also initiated the Caribbean Institute of Quality Customer Service (CIQCS) and she is also a facilitator at the Arthur Lok Jack Graduate School of Business. As a consultant she is has developed a robust system of Mystery Shopping for various sectors in Trinidad.
Azra has worked with many companies in Trinidad, some of them being Public Service Transport Commission PTSC, Atlantic LNG, Pizza Boys Group , Ministry of Public Administration, Sea Grapes International (St. Maarten). She was a catalyist for service excellence at the Fifth Summit of The Americas and trained over five hundred people in service delivery. She has developed and facilitated numerous seminars and training programmes within these companies, she also delivers the online awards in customer service for the Caribbean.
Azra's qualifications include Master Trainer for Service Excellence Awards for Customer 1st International, the Award for Customer Service Professionals, the Award for Customer Service Managers, BA in English Literature (Hons, UWI) Diploma in Public Relations.
Azra is committed to raising the bar of service delivery throughout the Caribbean and is committed to working with organisations to do so, mindful at all times of the Caribbean psyche. She is passionate about the impact of service delivery and the immense influence it has on business development and business success. The focus of her organisation and her influence is to ensure that service delivery is at the forefront of organisations through proper training and guidance. Azra is committed to changing the service culture within the Caribbean and is of the firm opinion that service is the differentiator for countries and is an emblem symbol a country’s move towards first world status.