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A one-stop shop for customer service improvement

Online Customer Service Courses

With our online customer service training courses, employees and managers can learn at any time from any location where they have access to the Internet. This gives businesses far greater flexibility and lower costs. Individuals gain the advantage of collaborating with others in their learning.

Key Features

  • Accredited courses leading to EduQual certificate.
  • Online programmes with proactive tutor support.
  • All you need is access to the Internet.
  • Collaboration with online colleagues and tutor to share best practices and new ideas.

Read more about our online courses:
Certificate in International Customer Service Strategy
Award for Customer Service Managers
Award for Customer Service Professionals
Award in Online Tutoring

Download a case study - MTNN Communications

Key Benefits of the Academy

  • One-stop shop for customer service improvement for companies and individuals.
  • Everything your organisation needs to become customer centric.
  • Learning resources for every level of employee from CEOs to customer interface professionals.

Customer Service Blogs and Articles

We are subject matter experts in customer service and have written many blogs and articles around service excellence.

Go to our Customer Service Blogs

Download a case study - Financial Times

Best Practice Guides

  • Two levels of Best Practice Guides - one for Managers and one for Professionals.
  • Everything you need to know about customer service.
  • Available as Books or e-Books.

Read more about our Best Practice Guides

Why Learn Online?

  • Learn at your own pace.
  • Reduce your costs.
  • Reduce travelling time.
  • Reduce your carbon footprint.

…and you still earn the same industry recognised  and accredited qualifications.

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