Best Practice Guides
We publish Best Practice Guides in Customer Service for individuals and organisations. They help people who deal with customers to improve their performance and to gain qualifications. All our Best Practice Guides are mapped to the Institute of Customer Service National Occupational Standards.
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Tutor-Supported E-Learning
Our accredited E-Learning Products are electronic versions of the Best Practice Guides for Customer Service Professionals & Customer Service Team Leaders. Use them on-screen to learn about customer service. Study at a pace, time and location that suits your business and your lifestyle.
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Self-Assessment for Customer Service
To assess how your organisation is doing in customer service, use our Self Assessment Tools. Discover your critical success factors, then track your improvement actions as your organisation drives towards service excellence.
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Telephone: +44 (0) 1985 841070
E-mail: tellmemore@customer1st.co.uk
