News Archive

6th November 2009 - The 10 strategy tenets for developing a customer-driven workforce

Posted by Stephanie Edwards in MyCustomer - Customer experience on Fri, 06/11/2009

Developing a customer-driven workforce is one of the key roles of customer service leaders and managers - but how can they successfully achieve this? ..To read the full article click here (registration required)

4th November 2009 - Customer Service Seminar 16th November - MTN Africa

Stephanie Edwards, Managing Director of Customer 1st International, has been invited by Oshiomha Irumhekha, Senior Manager, Learning Management MTN, to speak to senior stakeholders of MTN about World Class Service Excellence and how to achieve it.

Customer 1st International, in partnership with HR Indexx, has won a major contract with MTN to develop over 2000 staff using their two accredited, on-line, tutor led programmes in customer service; accredited by The Association of Business Partners (ABP). These awards use cutting edge technology that enables the sharing of best practice from customer service professionals in the UK with participants in Africa. These awards are based on Stephanie`s two best sellers, "The Best Practice Guide for Customer Service Professionals (2006) and "The Best Practice Guide for Customer Service Managers (2009)"

Stephanie said,"This is a really exciting opportunity for Customer 1st International and I am hoping to meet many of the participants on our courses. We have built up great relationships with them on the learning platform by using collaboration techniques, including Wikis and Bloggs! It will be great to meet the participants and get first hand feedback on their experience".

MTN are sponsoring the Fifa World Cup (2010)in South Africa and they are really taking world class service seriously, giving the best possible service to both their customers and visitors. What an example to the sponsors of the 2012 Olympic Games here ............

 

21st October 2009 - NEW Best Practice Guide reviewed by ICS Chairman

"..thoroughly competent, professionally produced and enormously valuable self-learning, self-development and self-enriching text."  The new Best Practice Guide for Customer Service Managers has been reviewed by Dr Ted Johns, Chairman of the UK's Institute of Customer Service (ICS).  

For the full review click here

2nd April 2009 - NEW! Best Practice Guide for Managers is launched

Customer 1st International is launched its brand new Best Practice Guide on 1st April 2009.  The Best Practice Guide for Customer Service Managers is an activity-based improvement programme for Managers and Team Leaders who wish to manage Customer Service effectively and proactively, through motivating and inspiring their teams.

To buy the book, click here

22nd January 2009 - Service in the Cloud

Salesforce.com has expanded its Software as a Service (SaaS) offering so that customer service agents can use social networking to join in conversations about their products and services on the web.

To read the full article click here

4th January 2009 - Why companies should educate their customers

Financial Post - Toronto

The more customers know about the services or products, the more they appreciate good customer service and timely information..
To read the full article click here

10th December 2008 - Southwest Uses Twitter to Warn Flyers of Bad Weather

Jordan Golson, The Industry Standard

A number of companies have adopted Twitter as a way to keep in touch with their customers..

For the full article, click here

5th December 2008 - The Five Steps to Customer Service as a Strategic Weapon

The Five Steps to Customer Service as a Strategic Weapon

CIO - Framingham, USA

Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, ...

To read the full article, click here

28th November 2008 - Getting Satisfaction from Customer Complaints

Some companies have built a solid reputation on their customer service (such as John Lewis) and this works well for them and is intrinsic to their brand..

For the full article click here

2nd August 2008 - GoSkills Star Online Peformer

GoSkills' Ann Bubbear has successfully completed the innovative, on-line Award for Customer Service Professionals programme run by Customer 1st International.

To read the full article click here

29th June 2008 - E-Learning for Customer Service

What makes e-learning for Customer Service successful? Stephanie Edwards of Customer 1st International sets the scene..

To read the full article click here