News Archive

4th August 2008 - Russian service without the smile

The National - Abu Dhabi,United Arab Emirates
After a sharp exchange of words with the salesman, the woman and her husband did what many in Russia do when confronted with rude customer service..
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2nd August 2008 - GoSkills Star Online Peformer

GoSkills' Ann Bubbear has successfully completed the innovative, on-line Award for Customer Service Professionals programme run by Customer 1st International.

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2nd August 2008 - BT Pair Pioneer the Award for Customer Service Professionals

BT customer service professionals Brian Virtue and Susan Wilshee don’t just ‘talk the talk’ when it comes to their commitment to improvement...

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1st August 2008 - Brazilian decree aims to improve customer service

BRASILIA, July 31 (Reuters)
Brazilians are so incensed with business and government call centers that provide shoddy customer service that President Luiz Inacio Lula da Silva issued a decree..
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29th June 2008 - E-Learning for Customer Service

What makes e-learning for Customer Service successful? Stephanie Edwards of Customer 1st International sets the scene..

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29th June 2008 - While retailers learn to chat, they also should eye other methods

Customer service is perhaps the most delicate matter in retailing. One bad experience and a retailer potentially can lose a customer for life..

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27th August 2007 - Customer 1st International receives ASET Centre Approval

Customer 1st International, based in Wiltshire, U.K., has received centre approval from the awarding body ASET. This approval will be utilised for the delivery of Customer 1st International’s innovative blended E-learning programmes in Customer Service.

Stephanie Edwards, Director of Customer 1st International, says, “This is a big step forward for our international partners, who regard U.K. qualifications as the best in the world. Many countries now recognise the importance of customer service excellence - and its impact on business success. Companies have to work even harder now to remain competitive; this means they need to develop their staff and create customer service ambassadors within the organisation.”

Stephanie, who is a Subject Matter Expert in customer service, is currently working with Accenture in North America, helping them to develop customised on-line training programmes for Unilever plc. “It is great to see that Business-to-Business organisations are now embracing customer service in such an enthusiastic and positive manner.”