Expert-on-Demand TM
We will soon have available a series of Expert-on-Demand TM modules covering many of today’s key customer service topics, including:
* Resolving Customer Service Problems
* The Customer Service Ambassador
* Creating a Customer Service Framework for an Organisation
* Motivating and Empowering your Staff to Deliver World Class Service
* Self Assessing Your Customer Service
* Developing Relationships with Customers
The Expert-on-Demand TM Modules – presented by our customer service experts – comprise interactive, audio-visual presentations of best practice. The 45-minute modules are broken down into bite-sized sections, ensuring easy-to-assimilate content that keeps the participant’s attention. The modules include customer scenarios allowing participants to learn through making “What I would do if…” choices. This effective learning method and is both fun and informative - and can be accessed by anyone with a broadband internet connection.
The Expert-on-Demand TM modules are mapped to the UK’s National Occupational Standards for Customer Service – ensuring that the content is up-to-date and relevant for people in a range of customer service roles.
Telephone: +44 (0) 1985 841070
E-mail: tellmemore@customer1st.co.uk
