Some organisations that we have developed bespoke customer service programmes for:
Accenture
Customer 1st International's Stephanie Edwards is proud to have won a key contract as Subject Matter Expert for the development of Accenture's new range of Customer Service E-Learning courses. These courses will help B2B companies such as Unilever to deliver excellent customer service in Supply Chain and Logistics.BCPM International
Customer 1st International has developed customer service training programmes with BCPM International for the Banking and Financial Service sector in the Caribbean.British American Tobacco (Global)
Stephanie Edwards has been working as subject matter expert in customer service for BAT in partnership with Paul Thompson of Corporate Edge. They have developed Customer Service Training and Education Modules which will be delivered globally to support BAT Customer Service Vision to be world class.English Tourism Council
Customer 1st International developed Welcome Manager for the English Tourism Council for inclusion into their Welcome to Excellence suite of programmes promoted by the Regional Tourist Board Partnership.
Hellenic Institute of Customer Service (Greece)
Stephanie Edwards, as part of her role with the Institute of Customer Service (UK), provided the HICS with learning resources to develop the knowledge and skills required to underpin there own Customer Service Professional Awards.
Institute of Customer Service (ICS)
The ICS leads customer service performance and professionalism in the UK and develops the UK National Occupational Standards. Stephanie Edwards, Director of Customer 1st International, has developed ICS Service Focus which includes ICS First Impressions and ICS Service Management.N.I.S.E. The National Initiative for Service Excellence
Customer 1st International has customised the Best Practice Guide for Customer Service Professionals & Team leaders in partnership with N.I.S.E.(Babados) to provide the knowledge and understanding for level 2 & 3 National Occupational Standards (UK)Unilever
Trevor Arden, Customer 1st International's subject matter expert for B2B clients, has developed a range of online programmes for Unilever's Supply Chain Academy.
Telephone: +44 (0) 1985 841070
E-mail: tellmemore@customer1st.co.uk
