NEW! Best Practice Guide for Customer Service Managers
by Trevor Arden and Stephanie Edwards
ISBN: 978-0-9548744-2-1 Price: £26.00 (+ £3.50 p&p)
The Best Practice Guide for Customer Service Managers will help you as a Manager or Team Leader to involve your team in decision making, planning and improving. Moving beyond traditional management styles, where staff are only given responsibility for day-to-day tasks and rarely empowered to take the initiative, this Best Practice Guide shows you how to keep your team engaged every step of the way, realising the organisational prize of World Class Service Excellence. Click here for a sample chapter.
Now available: E-Book version of the Best Practice Guide for Customer Service Managers
ISBN: 978-0-9548744-3-8 Price: £16.00
Click the "Add to Cart" button above to purchase and download your E-Book. This is a pdf version, fully compatible with Acrobat Reader and all E-Book reading devices.
Best Practice Guide for Customer Service Professionals
by Stephanie Edwards
ISBN-13: 978-0-9548744-1-4 Price: £18.00 (+ £3.50 p&p)
The Best Practice Guide for Customer Service Professionals covers the knowledge, understanding and skills needed to become a customer service professional. It provides a stimulating blend of information, ideas and activities. This 2nd edition covers all the knowledge requirements of the U.K's National Occupational Standards for Customer Service. The Best Practice Guide includes plenty of information, activities, self assessments and illustrations. Click here for a sample chapter.
Now available: E-Book version of the Best Practice Guide for Customer Service Professionals
ISBN: 978-0-9548744-6-9 Price: £12.00
Click the "Add to Cart" button above to purchase and download your E-Book. This is a pdf version, fully compatible with Acrobat Reader and all E-Book reading devices.
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