Customer Satisfaction isn't good enough!
We can help you to transform customer service from acceptable to exceptional, from the board room to the customer interface. Download a presentation of our learning solutions here: Customer 1st Presentation
"Success means putting customers at the heart of your business, focusing on their needs first and foremost, making customers an integral part of your business strategy. Revolutionise your customers' experiences and transform your organisational culture by developing your people as a number one priority."
Stephanie Edwards, Director, Customer 1st International Ltd
Online Learning for Customer Service ...
Look at our ABP-accredited online course - the Award for Customer Service Professionals. The Award is an online qualification for all those who deal with customers - whether external or internal. It's led by a qualified and experienced Online Tutor. Click the thumbnail on the right for a flyer.
GoSkills Members click here.
Brand new ...
We are just releasing our Award for Customer Service Managers. This course is for Managers and Team Leaders who have responsibility for customer service teams. It's led by an Online Tutor with experience in managing customer service. Click the thumbnail on the left for a flyer.
Global Service Excellence
Customer 1st International helps organisations across the globe to transform their Customer Service. We are proud to be a member of the Institute of Customer Service and an ABP Licensed Centre.
Develop your People
By providing exceptionally high quality, contextualised learning resources we support the drive to service excellence as the foundation of business success. We enable individuals to develop their customer skills to become true Customer Service Professionals. Customer 1st International is unique in offering an accredited online learning programme mapped to the UK's National Occupational Standards for Customer Service.
Latest News
NEW Best Practice Guide reviewed by ICS Chairman
21st May 2009
"..thoroughly competent, professionally produced and enormously valuable self-learning, self-development and self-enriching text." The new Best Practice Guide for Customer Service Managers has been review... read more »
NEW! Best Practice Guide for Managers is launched
23rd March 2009
Customer 1st International is launching its brand new Best Practice Guide on 1st April 2009. The Best Practice Guide for Customer Service Managers is an activity-based improvement programme for Managers and Team Le... read more »
Telephone: +44 (0) 1985 841070
E-mail: support@customer1st.co.uk
