Online Learning for Customer Service ...
Look at our ASET-accredited online course - the Award for Customer Service Professionals. The Award is an online qualification for all those who deal with customers - whether external or internal. It's led by a qualified and experienced Online Tutor.
Click the thumbnail (right) for a flyer.
Brand new ...
We are just releasing our Award for Customer Service Managers. This course is for Managers and Team Leaders who have responsibility for customer service teams. It's led by an Online Tutor with experience in managing customer service.
Click the thumbnail (left) for a flyer.
Global service excellence
Customer 1st International helps organisations across the globe to transform their customer service. We are proud to be a member of the Institute of Customer Service and an ASET Licensed Centre.
Develop your people
By providing exceptionally high quality, contextualised learning resources we support the drive to service excellence as the foundation of business success. We enable individuals to develop their customer skills to become customer service professionals. Customer 1st International is unique in offering an accredited online learning programme mapped to the UK's National Occupational Standards for Customer Service developed by the UKs Institute of Customer Service.
Customer satisfaction isn't good enough
We will transform customer service from acceptable to exceptional, from the board room to the customer interface.
"Success means putting customers at the heart of your business, focusing on their needs first and foremost, making customers an integral part of your business strategy. Revolutionise your customers' experiences and transform your organisational culture by developing your people as a number one priority."
Stephanie Edwards, Director, Customer 1st International Ltd
Latest News
E-Learning for Customer Service
29th June 2008
What makes e-learning for Customer Service successful? Stephanie Edwards of Customer 1st International sets the scene..To read the full article click here... read more »
While retailers learn to chat, they also should eye other methods
29th June 2008
Customer service is perhaps the most delicate matter in retailing. One bad experience and a retailer potentially can lose a customer for life.. To read the full article click here... read more »
Telephone: +44 (0) 1985 841070
E-mail: tellmemore@customer1st.co.uk
